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Non-Emergent Medical Transportation (NEMT)


Indiana FSSA and the Indiana General Assembly are working on ways to improve Indiana’s NEMT program. Southeastrans updated their contact information for scheduling transportation. Click here for an updated contact list.

Indiana Facility Dispatch can be reached at 888-822-6104, Nursing Home Dispatch at 888-882-6124, Trip Leg ID# Request – FAX 317-642-0913, Members: ride schedule is 1-855-325-7586 and Where’s My Ride Line is 1-855-325-7586, option #2.


Don’t forget, you can apply to be your own transportation provider. The information can be found in the LAIN Southeastrans Resource Guide, or by following this link.



On June 1, FSSA began working with a company called Southeastrans to manage all non-emergency transportation for Traditional Medicaid members. 
On behalf of our members, LeadingAge Indiana has met with and shared your experiences with representatives from FSSA, including Secretary Walthall and Southeastrans. We will continue to discuss ways to improve the reported operations issues, with the goal of helping to rectify the problems that have occurred since the onset of the program. Please keep us informed of your service experiences and revisit this page for the latest information.

July 20 Letter from Secretary Walthall


Resource Guide

We have extracted information from various resources and compiled a resource guide that provides you easier access to more of the information you may need working with Southeastrans. Information regarding scheduling, updates, news/information and other pertinent resources are located in this guide.

SET Resource Guide
Status Update on Non-Emergency Medical Transportation 



Comment Form

If you have experiences with Southeastrans that you would like us to share with the FSSA and Southeastrans, please use this fillable form to share the information with us. Please return the completed form to Mike Rinebold at

Fillable/Printable Form

Contact Us

P.O. Box 68829
Indianapolis, IN 46268-0829
(317) 733-2380 (phone)
(317) 733-2385 (fax)